Browser developer console

Google Chrome

1. Open Chrome and go to the page where you saw the error.
2. On MacOS, press Cmd + Option + J
   On Windows/Linux, press Ctrl + Shift + J
3. A panel will open, usually at the bottom or side of your screen. Click the Console tab at the top of that panel.
4. You should see a list of messages — some may be in red or yellow. Take a screenshot of this panel and send it to us.

Mozilla Firefox

1. Open Firefox and go to the page where you saw the error.
2. On MacOS, press Cmd + Option + K
   On Windows/Linux, press Ctrl + Shift + K
3. A panel will open, usually at the bottom or side of your screen. Click the Console tab at the top of that panel.
4. You should see a list of messages — some may be in red or yellow. Take a screenshot of this panel and send it to us.

Microsoft Edge

1. Open Chrome and go to the page where you saw the error.
2. On MacOS, press Cmd + Option + J
   On Windows/Linux, press Ctrl + Shift + J
3. A panel will open, usually at the bottom or side of your screen. Click the Console tab at the top of that panel.
4. You should see a list of messages — some may be in red or yellow. Take a screenshot of this panel and send it to us.

Safari

1. Open Safari and go to Safari → Settings (or Preferences) in the menu bar
2. Click the Advanced tab, then tick "Show features for web developers" (or "Show Develop menu in menu bar" in older versions).
3. Close Settings and go to the page where you saw the error.
4. In the menu bar, click Develop → Show JavaScript Console. (Shortcut: Cmd + Option + C)
5. Take a screenshot of the messages shown and send it to us.

Tips for a Useful Screenshot

Reproduce the error while the console is open. Open the console first, then trigger the error (e.g. click the button that caused the problem). This ensures the relevant messages are visible.

Errors usually appear in red and are the most helpful.

If you can't take a screenshot, you can right-click inside the console panel, choose Select All, then copy and paste the text into your support message.